HostJasper Terms & Conditions
This document, along with any other materials referenced within it, outlines the legal terms and conditions (“Terms”) under which we supply the services (“Services”) listed on our website to you. The only exception to this is our HostJasper Cloud service, which is governed by its own specific terms and conditions.
Please read these Terms carefully to ensure you fully understand them before ordering any Services from our website. By placing an order for any of our Services, you agree to be legally bound by these Terms and any accompanying policies.
If you do not accept these Terms, you will not be able to purchase Services from our site. We recommend printing or saving a copy of this document for your future reference. We update these Terms periodically, so please review them each time you place a new order to ensure you understand the rules that apply at that time.
1. Information About Us
We operate the website hostjasper.com. We are HostJasper, and our registered business address is 1 Redhill Rd, KT11 1EF
To contact us, please visit our Contact Us page, email us at contact@hostjasper.com, or call us on 07399926799.
2. Use of Our Website & Privacy
Website Use: Your use of our website is governed by our Website Terms of Use and our Website Acceptable Use Policy. Please review these documents, as they contain important rules regarding your conduct on our site.
Privacy: We process your personal data strictly in accordance with our Privacy Policy. Please read it to understand how we protect and manage your information.
3. Our Contract With You
These Terms represent the entire agreement (the “Contract”) between you and HostJasper. By accepting them, you acknowledge that you have not relied on any outside promises or representations that are not explicitly written here.
Your use of our Services must also comply with our Hosting Acceptable Use Policy. This policy details permitted and prohibited uses of our network and outlines our right to suspend or terminate accounts that violate these rules.
Note for Consumers: If you are purchasing Services for personal use, you have statutory legal rights if services are not as described. Nothing in these Terms overrides your statutory consumer rights. Advice is available from your local Citizens Advice Bureau or Trading Standards.
4. How the Contract is Formed
Order Process: Our checkout process allows you to review and correct any errors before submitting an order. Please check your details carefully.
Order Acknowledgment vs. Acceptance: After you place an order, you will receive an acknowledgment email. This does not mean your order has been accepted.
Acceptance: For hosting Services, the Contract is formed when we send you an official “Order Confirmation” email. For domain registrations, the Contract is formed when we issue an invoice.
Contract Term & Renewal: The duration of your Contract is specified on your invoice. Unless cancelled by either party or renegotiated, the Contract will automatically renew for the same duration at the current active price.
Inability to Supply: If we cannot provide the requested Services (e.g., due to a pricing error on our site), we will notify you by email, halt the order process, and immediately refund any payments made.
5. Changes to These Terms
We reserve the right to revise these Terms to reflect:
Changes in how we process payments.
Modifications or upgrades to our Services.
New legal or regulatory requirements.
The Terms active on our website at the exact time of your order or renewal will apply to your Contract.
6. Providing the Services
We will supply the Services from the date specified on your Order Confirmation (for hosting) or invoice (for domains) until the Contract ends or is renewed.
Delays: If milestones are set, we will make every reasonable effort to meet them. However, we are not liable for delays caused by Events Outside Our Control (see Section 13).
Required Information: We require accurate contact and billing information to provide our Services. If you fail to provide correct information, we may pause your setup, suspend your Services, or charge a reasonable administrative fee for the extra work required.
Your Responsibilities: You are strictly responsible for obtaining necessary third-party software licenses, securing external backups of your Hosted Materials (backups must be stored off our network), and acquiring any third-party consents needed for your websites.
Suspension for Non-Payment: If an invoice remains unpaid 14 days past the due date, we reserve the right to suspend your Services until the balance is cleared.
DDoS Protection: Our network-wide DDoS protection mitigates most attacks. However, if an attack is exceptionally large or complex, we may temporarily “black-hole” or remove specific IP addresses, servers, or websites from the internet to protect the wider infrastructure.
Migrations and Transitions
If your plan includes our Free Migration service, we will use reasonable efforts to transfer your website from another host or development server.
We will notify you via email when the migration is complete.
You have 7 days to review the site and confirm that everything is functioning correctly.
If we do not hear from you within 7 days, the migration is deemed approved. We are not liable for any subsequent costs required to fix or adjust migration work after this 7-day window expires.
Shared & Reseller Hosting
You will receive hosting capacity on a shared server, managed by HostJasper.
You guarantee that you will not host or transmit any “Inappropriate Content” (e.g., illegal, obscene, defamatory, or copyright-infringing materials).
HostJasper retains full administrative rights over shared servers and may refuse configuration requests at our discretion.
Resellers: If you utilize our white-label Reseller Hosting to manage multiple client websites, you must provide your own front-line support. We do not provide direct support to your end-users.
Managed WordPress Hosting
Managed WordPress plans operate on strict resource limits.
If your usage exceeds your plan’s limits, we will contact you to request that you either optimize your site to reduce usage or upgrade your plan.
If we attempt to contact you twice without a resolution, or if your excessive usage threatens server stability, we reserve the right to automatically upgrade your account to the appropriate tier to accommodate your resource usage. The cost difference will be applied to your account.
AI Site Builder
If your package includes access to our AI Site Builder, you agree that you will not:
Copy, reverse engineer, decompile, or modify the software.
Resell, lease, or sub-license the builder.
Use the tool in a way that infringes on intellectual property rights. We may suspend access to the AI Site Builder if your usage poses a security risk to the platform.
Managed VPS and Dedicated Servers
Managed servers have specific CPU, RAM, and disk space limits.
If you approach these limits, we will attempt to optimize your server. If we cannot resolve the issue, we will notify you and provide self-help solutions.
If the issue is not resolved within 48 hours of notification, we may unilaterally increase your resource limits (adding the cost to your next invoice) or remove “Managed” status from your account.
In emergencies where service stability is at immediate risk, we may apply these upgrades instantly without the 48-hour notice, notifying you as soon as the service is stabilized.
Unmanaged VPS and Dedicated Servers
For Unmanaged Servers, we provide the hardware and network, but we do not provide administration support. You must have the technical expertise to secure and manage the server yourself.
We guarantee 100% power availability and 99.99% network uptime for Unmanaged Dedicated Servers (excluding targeted DDoS black-holing). Service credits are available upon request if we fail to meet this SLA. All hardware remains the property of HostJasper.
Domains
Registration: We will attempt to register domains on your behalf, but we cannot guarantee availability. You must ensure you have the legal right to the domain and that your registration details are accurate.
Premium Domains: If a domain registry charges a “premium” fee higher than our standard advertised price, we will pause the order and contact you. You can either pay the difference or receive a full refund.
Free Domains: Free domain offers are valid for the first year only and apply strictly to standard TLDs (e.g., .com, .uk, .org). The free domain must be applied at checkout and serves as the primary domain for the hosting package. If the hosting is refunded, the standard cost of the domain will be deducted from your refund, and you will retain ownership of the domain until it expires.
Transfers: You must provide the correct authorization codes (or IPS Tags) to transfer domains. We are not responsible for failed transfers caused by locked domains or missing codes.
7. Intellectual Property
You retain all intellectual property rights to the materials, software, and content you upload to our servers. You grant us a license to host this data solely to provide the Services. Any backend systems, configurations, or custom code developed by HostJasper in the course of providing Services remains our exclusive intellectual property.
8. Service Problems & Support
In the unlikely event of a service defect, please contact our helpdesk immediately. We will make every effort to resolve the defect within one working day at no additional cost to you.
Zero Tolerance for Abuse: We have a strict zero-tolerance policy regarding abusive, threatening, or foul language directed at our staff. We reserve the right to terminate your account immediately and without a refund if this occurs.
9. Pricing and Payments
Prices: Service prices are displayed on our website and exclude UK VAT unless stated otherwise.
Errors: If a service is incorrectly priced on our site, we will notify you and give you the choice to proceed at the correct price or cancel for a full refund.
Payment Methods: We accept major credit/debit cards (via Stripe), PayPal, and Bank Transfers.
Auto-Billing: Adding a payment card to your file authorizes us to automatically bill you on your invoice due dates.
Late Fees: If payment is not received within 7 days of the due date, we may apply a late fee of 3% of the outstanding balance, or £5, whichever is greater.
Non-Refundable: Domain name registrations and renewals are strictly non-refundable once processed.
10. Termination and Cancellation
Standard Cancellation: Either party may terminate the Contract by providing at least 30 days’ written notice. Cancellation requests should ideally be submitted via your HostJasper client area.
Annual/Multi-Year Plans: If you cancel an annual or multi-year plan early, we are not obligated to issue a pro-rata refund for the unused time.
Immediate Termination: We may terminate the Contract immediately if you commit a material breach (such as violating our Acceptable Use Policy), become insolvent, or direct abuse toward our team.
Post-Termination: Upon termination, we will make a reasonable effort to provide you with an electronic copy of your Hosted Materials (if we still have them) and assist with transitioning away, subject to the payment of our reasonable administrative expenses.
11. Our Liability (Business Customers)
If you are using our Services for a business, trade, or profession: We do not exclude liability for death, personal injury caused by negligence, or fraud. However, under no circumstances will HostJasper be liable for: loss of profits, loss of sales, loss of data, loss of business opportunity, harm to reputation, or wasted expenditure. Our total maximum liability to you for any claim arising from this Contract is strictly limited to the total price you paid for the Services in the 12 months preceding the claim.
12. Our Liability (Consumers)
If you are using our Services for domestic, personal use: We do not exclude liability for death, personal injury caused by negligence, or fraud. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach. We are not liable for any business-related losses (e.g., loss of profit, data, or business opportunity). Our maximum liability is limited to the price paid for the Services in the previous 12 months.
13. Events Outside Our Control (Force Majeure)
HostJasper will not be liable for any failure or delay in performing our obligations if the delay is caused by an Event Outside Our Control. This includes acts of God, natural disasters, telecommunications network failures, strikes, terrorist attacks, fires, or floods. If such an event occurs, our obligations are suspended, and we will extend the time for performance accordingly.
14. Other Important Terms
Indemnity: You agree to indemnify and hold HostJasper harmless against any costs, damages, or legal fees resulting from your breach of these Terms or claims that your hosted materials infringe on a third party’s intellectual property.
Waiver: If we delay in enforcing our rights under these Terms, it does not mean we have waived our right to do so later.
Severability: If a court finds any part of these Terms illegal or unenforceable, the rest of the Contract will remain in full force and effect.
Transfer of Rights: You may not transfer or assign your obligations under this Contract to another person without our prior written consent.
Governing Law: These Terms are governed by English law. Both parties irrevocably agree that the courts of England have exclusive jurisdiction to settle any disputes.
Monitoring: Please note that phone calls to our 07399926799 number may be recorded for training and quality monitoring purposes.