HostJasper Privacy Policy
We take your privacy seriously. Please read this document carefully, as it outlines important information regarding who we are, alongside how and why we collect, store, utilize, and share your personal data. It also details your rights concerning your personal information and provides instructions on how to reach out to us or the relevant supervisory authorities should you have a complaint.
HostJasper collects, utilizes, and is responsible for specific personal data about you. In doing so, we operate strictly under the UK General Data Protection Regulation (UK GDPR). We also comply with the EU General Data Protection Regulation (EU GDPR) for any goods and services offered to individuals residing within the European Economic Area (EEA).
Our website and hosting services are not directed at children. If you are a minor seeking more details on how your data might be used, please reach out to us via the contact methods listed at the bottom of this policy.
Key Definitions
To help you understand this policy, here are the definitions of the key terms we use:
| Term | Definition |
| We, us, our | HostJasper and our group companies. |
| Data Protection Officer (DPO) | Jack Litwin Email: privacy@hostjasper.com Phone: [07399926799] Address: [The Mulberry Farnham Surrey GU98AD] |
| Personal data | Any information that relates to an identified or identifiable person. |
| Special category data | Sensitive personal data revealing racial or ethnic origin, political or religious beliefs, trade union membership, genetics, biometrics (for identification), health, sex life, or sexual orientation. |
| Data subject | The specific individual to whom the personal data belongs. |
| You, your | Our customers, their associated contacts, suppliers, and anyone else whose personal data we process while providing our services. |
Information We Collect
The exact data we gather depends on the specific hosting services you utilize. Generally, we collect and process the following:
Identity & Contact: Your name, company details, email address, telephone number, and verification data (such as your date of birth).
Demographics: Your gender, timezone, and location data (if provided).
Technical Details: Your IP address, login credentials, browser type and version, operating system, and platform details.
Financial Data: Billing addresses, transaction records, and payment card details.
Profile & Usage: Your contact and purchase history, professional online presence (e.g., LinkedIn), saved items, and data on how you navigate our website and IT systems.
Third-Party Connections: Information from external accounts you link to HostJasper (e.g., social media logins) or data required for credit/financial checks.
Preferences: Your marketing and communication preferences, as well as responses to surveys or promotions.
If you decline to provide requested personal data, it may delay or completely prevent us from delivering our hosting services to you.
How We Collect Your Data
Most of your personal data is collected directly from you when you interact with us via our website, phone, email, or support tickets. We may also obtain information:
From public registers (e.g., Companies House).
From third parties, including fraud prevention agencies and payment processors (like Stripe or GoCardless), provided we have your consent.
Through automated tracking on our website, such as cookies (see our Cookie Policy for details).
Via our internal IT and security systems, including network logs and access control records.
Why and How We Use Your Data
Data protection legislation requires us to have a valid legal basis for processing your data. We rely on the following reasons:
Consent: When you have explicitly given us permission.
Contract: When processing is necessary to fulfill our service agreement with you.
Legal Obligation: When we must comply with regulatory requirements.
Legitimate Interest: When we have a valid commercial reason to use your data that does not unfairly override your personal rights.
Purpose and Legal Basis
| Purpose | Legal Basis |
| Service Delivery: Providing our hosting services and managing your account. | Contract performance. |
| Fraud Prevention: Identifying our customers and minimizing fraudulent activity. | Legitimate interests and legal compliance. |
| Compliance & Sanctions: Checking for financial embargoes and adhering to regulatory laws. | Legal obligations and legitimate interests. |
| Legal Action: Defending rights or undertaking legal proceedings. | Legal obligations and legitimate interests (business protection). |
| Audits & Investigations: Providing required info to regulatory bodies. | Legal compliance. |
| Service Updates: Sending crucial information regarding your contract. | Contract performance. |
| Internal Operations: Enforcing security policies, training, and efficiency improvements. | Legitimate interests (delivering the best service securely). |
| Data Protection: Preventing unauthorized access and securing our IT infrastructure. | Legal compliance and legitimate interests. |
| Record Keeping: Updating client details and handling statutory returns. | Contract performance, legal compliance, and legitimate interests. |
| Marketing: Promoting our services to existing clients or interested parties. | Legitimate interests or Consent (which can be withdrawn anytime). |
| Corporate Restructuring: Sharing data during an acquisition, merger, or asset sale. | Legitimate interests (protecting business value) and legal obligations. |
Marketing and Advertising
We may use your data to email you about new HostJasper products, exclusive offers, or service updates. We do not need explicit consent to send marketing materials to existing customers under the basis of legitimate interests, but if regulations change, we will update our consent requests accordingly.
When working with third-party advertising partners, any shared data used for ad measurement is first anonymized using a secure, irreversible hashing algorithm (SHA256) and transmitted via encrypted HTTPS.
HostJasper will never sell your personal data to outside organizations for marketing purposes.
You can opt out of marketing communications at any time by:
Emailing marketing@hostjasper.com
Clicking the “unsubscribe” link at the bottom of any marketing email.
Who We Share Your Data With
To operate our hosting business effectively, we routinely share necessary personal data with:
Third-party service providers (e.g., payment gateways, domain registries, hosting control panels, and marketing agencies).
Platforms approved by you (e.g., linked social media accounts).
Our banks, insurers, and professional advisors (lawyers, accountants).
Fraud prevention and credit reference agencies.
Law enforcement or regulatory bodies, when legally required.
We enforce strict contractual obligations on all third parties, ensuring they apply appropriate security measures and only use your data for the exact purposes we specify.
Data Storage, Retention, and International Transfers
Where Your Data is Held
Your information is stored securely in our data centers, as well as on the servers of our verified third-party partners.
Retention Periods
We only keep your personal data for as long as it is necessary. For example:
Event mailing list sign-ups are deleted after 6 months.
Standard account data is generally deleted or permanently anonymized seven years after your services with us have ended, for tax and legal record-keeping purposes.
International Transfers
Occasionally, we must transfer your data outside the UK and EEA. We only transfer data to countries that the UK/European Commission has deemed to have “adequate” data protection standards (like the USA), or where legally approved standard data protection clauses are strictly enforced to guarantee your privacy.
Your Rights
You can exercise any of the following rights free of charge:
Access: Request a copy of the personal data we hold about you.
Rectification: Have any incorrect or incomplete data corrected.
Erasure: Ask us to delete your personal data (the “right to be forgotten”) in certain circumstances.
Restriction: Block or restrict the processing of your data.
Data Portability: Receive your data in a machine-readable format to transfer it to another provider.
Objection: Object to your data being used for direct marketing or where we rely on “legitimate interests” as our legal basis.
Automated Decisions: Opt out of decisions made solely by automated processing.
Withdraw Consent: Retract any consent you previously provided (e.g., for marketing).
We have one month to respond to your request. To exercise these rights, please email privacy@hostjasper.com with enough information to verify your identity (full name, address, email, and associated domain/invoice numbers).
Data Security
We implement rigorous technical and organizational measures to prevent your data from being lost, stolen, or accessed unlawfully. This includes:
Heavy utilization of strong TLS encryption across our services.
Mandatory multi-factor authentication (MFA) and strict role-based access controls for our staff.
Endpoint security management for all internal devices.
Following top industry standards for information security management.
We limit internal access to your personal data strictly to employees who have a genuine business need. In the unlikely event of a data breach, we have procedures in place to notify you and the relevant regulators as legally required.
Policy Updates and Complaints
Last Updated: [20/8/2026]
We regularly review and update this privacy policy. Significant changes will be communicated to you via email, while minor adjustments will be quietly updated on this page. Please ensure your personal details are kept up to date by modifying them directly in your HostJasper client area, or by contacting us.
If you have any concerns regarding how we handle your data, we hope you will contact us first so we can resolve the issue. However, you also hold the right to lodge a formal complaint with the UK Information Commissioner’s Office (ICO) or your local EEA supervisory authority.
Contact Information
For any privacy-related queries, to exercise your rights, or to make a complaint, please contact our Data Protection Officer:
DPO: Jack Litwin
Email: privacy@hostjasper.com
Phone: [07399926799]
Address: 1 Redhill Rd, KT11 1EF
(Optional depending on target market: We have appointed [Your EU Representative] as our Representative under Article 27 of the EU GDPR. All queries from EU Data Subjects can be directed to [EU Rep Email/Link].)